The Supportive is also a monthly show from Help Scout with customer experience insights, practical tips, expert advice, and a bit of humor. It launched in February 2024, and has released 27 episodes plus 9 trailers and bonus episodes.

I designed the podcast's visual identity and a self-serve template system: condensed type, textured wordmarks, duotone portraits, and a new colorway each season. The system covers cover art, audiograms, thumbnails, and recurring segments, with a user guide so the content team can launch each episode on their own.